Lord & Taylor in Salem, NH Closed now

Reviews about Lord & Taylor

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  April 12, 2020, by Joe Puglisi
  Does not impress me. I went to buy my girl her favorite PERFUME. No thank you very expensive and no idea what the women was thinking. Kept trying to get me to change her fragrance. Happy wife happy life.......
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  June 21, 2019, by Lauren Carney
  I visited the location in Salem, NH and subsequently felt the need to provide feedback regarding my experience. I received a Daniel Wellington watch for my birthday and wanted to exchange it for the gold version rather than the silver. Unfortunately, the one I was looking for was not available, however, the lovely woman working at the jewelry counter--Karen-- truly went above and beyond to accommodate my indecisiveness. I did not feel rushed or that I was being perceived as a burden at any point during the interaction (even though it would have been understandable if I had). After trying on about 8 different watches and not finding one that I wanted in place of the one that was not available, she went through the trouble of finding the upc and a nearby location that did have it in stock and then proceeded to call to confirm that it was in fact available. Truly exceptional customer service is hard to come by and I just wanted to acknowledge the fact that there are still people out there that are committed to providing service that exceeds the bare minimum. Thank you Karen!!