Lovesac in Salem, NH Closed now

Reviews about Lovesac

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  January 22, 2020, by Katie Rabbitt
  I guess burn me once shame on you, burn me twice shame on me. I bought a full movie lounger sactional and pillowsac. I ordered deep u-drinks, started paying for them, didn't see them for six months. The lounger looked too much like a bed in my living room so I re-arranged it to make a chaise and sofa, but I needed to buy another $300 worth of stuff to make it work. I was reluctant to order a deep side and cover based on the last experience, but the salespeople assured me it was an isolated incident and it wouldn't happen again. I've been paying for the deep side and cover for almost six months, but guess what, I haven't seen it, and no one can give me any tracking info. Big surprise. This is how they do business. Then the stuff that I did get was defective when I finally got it. I'm on my third squattoman cover, because they keep ripping in the first month. What the heck? In their defence, this third cover does look a bit more durable than the last two and has lasted a few weeks so far. The rest of the cushions on the sactional are starting to flatten and warp after 18 months, and they don't fluff easily. The pillowsac is holding up well though. My husband really likes it, but I don't see what's so great about it for the price, and the fact that it hasn't been a complete set in a year, and doesn't have the durability it appeared to is not a good value in my opinion.