Zales in Salem, NH Open now

Reviews about Zales

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  November 22, 2019, by Heather Matos
  My fiance and I have been waiting three months for our wedding bands. We entered the store just to look at the wedding bands and ended up finding what we were looking for. They special order the rings for us for I wanted my ring in yellow gold and my fiance didn’t want the scratch band on the shell. The store called about a month later to let us know the rings were in. When we arrived at the store its turns out they order the wrong ring for me and the wrong size for my fiance, even though they measure both our fingers before ordering the rings. After that mishap the store called a month later, again to tell us my fiance ring was all ready for pick up. When I ask about my wedding band the employee knew nothing about my ring and told me they would call me back, Two weeks later and still nothing. I am calling back today, but I am very unhappy with their customer service! I have been to other Zale’s and was extremely happy with their service but this store I will never go back to!